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  • Our Privacy Policy

Privacy Policy

At Triad Equipment Rental KSA (“Triad,” “we,” “our,” or “us”), accessible via https://triadequipmentrentalksa.com/, we are committed to protecting the privacy, security, and confidentiality of the personal and business data provided to us by project directors, procurement managers, site engineers, and web visitors.

This Privacy Policy outlines how we collect, use, process, and safeguard your personal data in full compliance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia.

1. Information We Collect

We collect information directly from you when you request an equipment quote, communicate via direct messaging channels (such as WhatsApp), or submit forms on our website.

A. Business & Contact Data

  • Personal & Professional Identifiers: Full name, job title, company name, corporate email address, and direct phone/WhatsApp contact details.
  • Commercial Inquiry Details: Project location details (e.g., Riyadh, Dammam, Jubail, NEOM), requested machinery types, duration of lease, operator certification requirements, and specialized gate access requirements (e.g., Saudi Aramco or SABIC clearances).

B. Technical & Device Data

  • Log Data: IP addresses, browser types, operating systems, referring URLs, pages visited, and interaction timestamps.
  • Analytics Data: Aggregate site traffic and navigation patterns collected via standard web analytics tools to improve site performance and user experience.

2. How We Use Your Information

In accordance with Saudi PDPL regulations, we process your personal and corporate data strictly for legitimate commercial and operational purposes:

  • Fulfilling Service & Rental Requests: To generate accurate rental quotations, manage equipment dispatch, coordinate site mobilization/demobilization, and process rental agreements.
  • Operational Communication: To provide urgent site fleet support, dispatch 24/7 field mechanics, arrange gate-ready documentation, and coordinate certified operator logistics.
  • Business Operations & Legal Compliance: To process invoicing, complete corporate credit checks, verify site access clearances, and satisfy local tax or regulatory audit requirements within Saudi Arabia.
  • Service Improvement: To analyze website usability and optimize our online machinery catalog for commercial procurement managers.

3. Legal Basis for Data Processing

We process your personal data under the following legal grounds outlined in the Saudi PDPL:

  • Contractual Necessity: Processing is necessary to execute an equipment lease or respond to a pre-contractual quote request.
  • Legal Obligation: Processing is required to fulfill compliance, safety, or tax requirements mandated by Saudi authorities (e.g., SASO, MOT, or ZATCA).
  • Legitimate Interests: To maintain site security, prevent fraud, and deliver reliable B2B customer support.
  • Consent: Where applicable, such as when you submit an inquiry form or opt-in to business communications.

4. Disclosure and Data Sharing

Triad Equipment Rental does not sell, rent, or trade your personal data to third parties. We may share data only under strict compliance controls with:

  • Authorized Service Logistics & Site Partners: Logistics haulage contractors, Third-Party Inspection (TPI) bodies, or site gate access authorities when strictly necessary to execute equipment delivery and operator clearance.
  • Regulatory & Government Authorities: Ministry of Transport (MOT), Saudi Aramco, SABIC, or local law enforcement agencies when legally required by Saudi law.
  • IT & Analytics Providers: Trusted third-party software vendors who assist in hosting our website and managing operational database communications under standard non-disclosure agreements.

5. Data Security and Retention

  • Data Safeguards: We implement technical, organizational, and administrative security measures to protect your data against unauthorized access, loss, alteration, or disclosure.
  • Data Retention: We retain personal and corporate information only for as long as necessary to fulfill the commercial purpose for which it was collected, resolve legal disputes, and comply with Saudi accounting and regulatory retention standards.

6. Your Rights Under Saudi PDPL

Subject to local regulatory exemptions, you hold the following rights regarding your personal data processed by Triad Equipment Rental KSA:

  • Right to Know / Access: Request details regarding how your personal data is collected, used, and processed, or obtain a copy of your personal records.
  • Right to Rectification: Request corrections to inaccurate, incomplete, or outdated personal information.
  • Right to Erasure (Destruction): Request the deletion of your personal data when it is no longer required for the purpose for which it was collected.
  • Right to Withdraw Consent: Withdraw previously granted consent for data processing at any time.

To exercise any of these rights, please contact our privacy desk using the contact details provided below.

7. Cookies and Tracking Technologies

Our website uses essential and performance cookies to enhance navigation and measure traffic. You can adjust your web browser settings to reject non-essential cookies; however, doing so may limit your ability to use certain interactive features on our site.

8. Third-Party Links

Our website may contain links to external site portals, industry regulators, or third-party platforms (e.g., WhatsApp). Triad Equipment Rental is not responsible for the content or privacy practices of these external platforms. We encourage you to review the privacy policies of any external site you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational changes, site improvements, or evolving legal requirements under Saudi law. Any updates will be posted directly on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices in Saudi Arabia, please reach out to our team: